Complaint Handling Procedure

Journal of Educatio et Didactica (JED), published by Publisher Karya Grafindo Prima Perkasa, is committed to maintaining the highest standards of publication ethics, editorial transparency, and academic integrity.

The journal provides a formal procedure for handling complaints, appeals, and ethical concerns related to editorial decisions, peer-review processes, publication ethics, and scholarly publishing practices.

Scope of Complaints

Complaints may be submitted by authors, reviewers, editors, readers, or other stakeholders regarding:

  • Editorial decisions or peer-review processes;
  • Allegations of publication misconduct, including plagiarism, data fabrication, falsification, or authorship disputes;
  • Errors, inaccuracies, or ethical concerns in published articles;
  • Violations of journal policies or publication ethics standards;
  • Breaches of good scholarly publishing practices.

Submission of Complaints

Complaints must be submitted formally in writing through the journal’s official editorial communication channel.

The complaint submission should include:

  • Full name and contact information of the complainant (unless anonymity is requested);
  • Manuscript ID, article DOI, or other relevant reference information;
  • A clear explanation of the complaint;
  • Supporting evidence or documentation where available;
  • The complainant’s relationship to the journal or article (e.g., author, reviewer, reader, editor).

Suggested subject format:

Complaint – Manuscript ID / Article DOI

Acknowledgment and Initial Review

The Editorial Office will acknowledge receipt of the complaint within a reasonable timeframe.

The complaint will undergo an initial assessment to determine:

  • Whether the issue falls within the journal’s scope and authority;
  • Whether sufficient information and evidence have been provided;
  • Whether a formal investigation is required.

Investigation and Decision

If further investigation is necessary, the matter will be handled by an independent editor, editorial panel, or designated representative who was not involved in the original editorial or review process.

The journal may request additional information from:

  • Authors;
  • Reviewers;
  • Editors;
  • Institutions or affiliated organizations.

Where applicable, investigations will follow the ethical guidance and procedural flowcharts established by:

Committee on Publication Ethics (COPE) – Complaints and Appeals Guidelines

The journal aims to resolve complaints within a reasonable period; however, complex cases may require additional time depending on the nature of the investigation.

Outcome and Communication

The complainant will be informed in writing regarding:

  • The outcome of the investigation;
  • Editorial decisions or corrective actions taken;
  • Any publication amendments where applicable.

Corrective actions may include:

  • Manuscript revision requests;
  • Publication of corrections or errata;
  • Expressions of concern;
  • Retractions;
  • Changes to editorial or review procedures.

Confidentiality will be maintained throughout the process except where disclosure is legally required or necessary for institutional investigation.

Appeals and Escalation

If a complainant is dissatisfied with the outcome, they may request further review by:

  • A senior editorial board member; or
  • The publisher, Publisher Karya Grafindo Prima Perkasa

If the matter remains unresolved, parties may seek guidance or mediation through:

Committee on Publication Ethics (COPE)

Record-Keeping and Transparency

The journal maintains confidential records of all complaints, investigations, and resolutions.

To support transparency and accountability, summary statistics regarding complaints and editorial actions may periodically be included in journal reports or transparency statements.

All complaint handling procedures are conducted in accordance with international publication ethics standards and principles of fair, objective, and responsible scholarly publishing.