Collaborative Governance in the Digital Era: Public-Private Partnerships for Improving Government Service Innovation

Abstract

This study examines Collaborative Governance in the Digital Era: Public-Private Partnerships for Improving Government Service Innovation by analyzing how cross-sector collaboration strengthens digital public service delivery. The purpose of the research is to explain the role of collaborative governance in structuring public-private partnerships, identifying enabling and constraining factors, and assessing their contribution to innovation, accountability, and public value. This study uses a qualitative method with a case study design because the phenomenon involves institutional interaction, actor interpretation, trust-building, and governance processes that require contextual and in-depth analysis. The research was conducted in Jakarta, Indonesia, selected for its advanced digital public service ecosystem and active involvement of government agencies and private technology partners. Data were obtained from twelve purposively selected informants representing government institutions, private technology providers, civil society, academia, and citizen users, because they possess direct knowledge of digital partnership practices. The findings show that digital service innovation is successful when partnerships are supported by shared goals, facilitative leadership, role clarity, data governance, interoperability, and citizen-oriented evaluation. The study recommends strengthening institutional coordination, public digital capacity, transparent partnership rules, and accountability mechanisms to ensure that digital innovation produces inclusive and sustainable public value.